We’ve had an excellent experience with AnswerConnect. The initial setup was quick and easy, and our Customer Success Manager gave us a personal one-to-one session that helped us get up and running very quickly, with the call-answering service tailored specifically to how we want our calls handled.

Calls are answered promptly and professionally, 24 hours a day, seven days a week. The team are consistently friendly, capable and reassuring, and callers are made to feel that they are speaking to someone who genuinely wants to help.

As an added bonus, our calls are often answered by someone with a warm Scottish accent, which somehow makes the whole experience feel even more personable and reassuring!

A reliable, professional service that gives us confidence our callers are always in good hands. Highly recommended.

AnswerConnect has plugged the gap that we've had from an operational point of view. Loz has been extremely accommodating and on hand at all times to support whenever needed.

Couldn't be happier with the service provided!

My experience of onboarding my business with AnswerConnect was enhanced by the great work done by Laurence. She is attentive, good on detail, but also sees the bigger picture, which meant that we had everything ready incredibly quickly, and the resulting call flow was of a very high standard. I would recommend these people if you are considering outsourcing your call handling.

I cannot recommend AnswerConnect highly enough. Their service fits our needs perfectly, and their customer support is outstanding. Tony was incredibly patient and helped us put together a very complex call script with ease.

We are really happy with our decision to move to AnswerConnect. We’ve now been with them for a couple of years, and Tony and the team are always really helpful, responsive, and quick to action any changes we need. Their professional call handling means we never have to worry about missing clients’ calls. Highly recommended

Laurence was amzing with setting up our system and explaining what we needed

Tony Charalambous was absolutely fantastic in getting us set up. He set everything out in the clearest possible terms and could not have made the process any more user friendly. Many thanks to him! (Steve Foster - Foster and Coleman)

We often receive compliments from callers who say how effectively and pleasantly they are dealt with when calling us. So thank you and keep up the good work AnswerConnect!

From the moment I approached these guys I've been impressed. Great to talk to, knew exactly what I was trying to achieve, put into action a few days later. The first month of service has been seemless. I would highly recommend to any business who's worried about missing calls. Thanks AnswerConnect.

Excellent service creating the solution that I needed within the healthcare area connecting callers with staff quickly and efficiently. Barry in particular understood exactly what was needed and was able to create a system which has exceeded my expectations. Highly recommended