We’ve had an excellent experience with AnswerConnect. The initial setup was quick and easy, and our Customer Success Manager gave us a personal one-to-one session that helped us get up and running very quickly, with the call-answering service tailored specifically to how we want our calls handled.

Calls are answered promptly and professionally, 24 hours a day, seven days a week. The team are consistently friendly, capable and reassuring, and callers are made to feel that they are speaking to someone who genuinely wants to help.

As an added bonus, our calls are often answered by someone with a warm Scottish accent, which somehow makes the whole experience feel even more personable and reassuring!

A reliable, professional service that gives us confidence our callers are always in good hands. Highly recommended.

AnswerConnect has plugged the gap that we've had from an operational point of view. Loz has been extremely accommodating and on hand at all times to support whenever needed.

Couldn't be happier with the service provided!

My experience of onboarding my business with AnswerConnect was enhanced by the great work done by Laurence. She is attentive, good on detail, but also sees the bigger picture, which meant that we had everything ready incredibly quickly, and the resulting call flow was of a very high standard. I would recommend these people if you are considering outsourcing your call handling.